How to feel confident about getting eyelash extensions

Being nervous about having any kind of new treatment done can be scary. Even getting a new hairstyle can give you butterflies in your stomach. It’s the fear of the unknown and what ‘could’ go wrong.

In some instances there may be very valid reasons why a client may be scared of getting eyelash extensions. This could be because of a bad experience in the past, hearing horror stories from their friends, or reading a sensationalised story on the internet. But there are some things you and your lash artist can do to make the experience a positive one.

What lash artists can do to help nervous clients feel more comfortable

As lash artists, it’s our job to make sure our clients feel comfortable and confident in the work we do, and that they can trust us to give them great-looking lashes that last. Here are some simple ways to do this:

• Display your certifications, awards and accreditations. You worked hard to get these, so let your customer see what you’ve accomplished. It’s also a good idea to show any other paperwork that highlights the legitimacy of your business, like local council approvals, indemnity insurances and liabilities. These are all signs that you take your work, and the safety of your staff and clients, seriously.

• Show off your work. Get photos of the lash extensions you’ve performed up on your website and social media accounts. If you’re getting rave reviews from your clients, share these too! Word of mouth and referral marketing is super-effective, and people are more likely to trust their friends (or even a stranger on the internet) than a business trying to sell a product or service.

• If you have a client that’s feeling a bit nervous, take the time to listen to them and answer their questions. Take their concerns seriously and make sure you don’t rush them. Some clients want to know the full details of what will happen during the process, from how long it takes to how you apply the lashes and any steps you take to ensure their safety and comfort. Others may not want those details so take their cue about what information they want.

What clients can do to feel more comfortable about lash extensions

If you’re a client that’s feeling a little nervous about getting eyelash extensions it’s essential you do some research to find a lash artist you can trust and who’ll give you a positive experience.

Ask friends who regularly get their lashes done about who they go to, or scope out social media or websites of lash artists in your area. Check for positive feedback and comments on their social media accounts as this is an excellent indication of a lash artist who’s doing good work and whose clients trust them.

This research will also give you an idea of what kind of style these artists go for with their extensions and whether it matches what you’re after. If you’re looking for a more subtle natural look, but their Instagram only shows clients with full, long, thick and curly lashes, they may not be the best fit.

As well as evidence of their work, you want to check whether the lash artists have any certifications or accreditations. Can you find out what kind of training they’ve had, and how long they’ve been in the business? These are all hallmarks of an artist who has experience and have proven their work is to a high standard.

Once you’ve found a lash artist who you think will be a good fit, go and have a chat with them. Let them know you’re a bit nervous and ask lots of questions. A good lash artist will take the time to listen to your concerns, answer any questions you have, and move at a pace that makes you feel comfortable.

If you decide to go through with getting eyelash extensions, here are some things you can do to help relax during the process:

• It’s a good idea not to drink caffeine before your appointment. Instead, have a calming cup of chamomile tea.
• Bring headphones so you can listen to your favourite tunes or podcast.
• Have a friendly chat to your lash artist and get to know them better – this will distract you from your nerves!

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